Your information.
How we handle it.

This policy explains the types of personal and technical data collected through the website, how it is used, and how it may be retained for quoting, ordering, manufacture, and support.

The information covered

Customer account and contact details
Uploaded DXF files and preview images
Quote, order, payment, and shipping records
Technical file data used to analyse and manufacture parts

What we collect

We may collect name, email address, phone number, company name, delivery address, uploaded drawings, previews, quote selections, order history, and internal production notes required to process jobs.

Why we use it

We use customer data to quote parts, process orders, arrange delivery, provide account access, respond to enquiries, and manage production. Uploaded files may also be retained for repeat-order and support purposes.

How long we keep it

Uploaded files, order records, and customer information may be retained where needed for repeat work, support, legal, tax, or operational reasons. We may also retain account and order history for customer access and business record-keeping.

Your rights

UK customers may have rights in relation to access, correction, deletion, and restriction of personal data, subject to business and legal retention requirements. Requests relating to personal data can be made by contacting the business directly.

A question about your data?

Contact the team