Delivery & returns
From our workshop.
To your door.
Production is normally 1–2 days when the material is in stock. Delivery is next day after dispatch. Here’s how timing, shipping and order support work.
Delivery at a glance
- Production normally takes 1–2 days when material is in stock
- Next-day delivery after dispatch
- Waiting for stock material can extend production
- Orders are restricted to UK mainland delivery addresses
- Shipping is calculated automatically during checkout
- Custom-made parts are not treated like standard retail stock
- Transit issues should be reported promptly with order details
Production and delivery timing
Production is normally 1–2 days when the material is in stock, followed by next-day delivery after dispatch. Production time is the time needed to make your parts; delivery time starts once the order leaves the workshop.
If we are waiting for stock material, production takes longer. If you need parts by a particular date, contact us before ordering so we can check the material, selected finish and timing for your job. Do not assume next-day delivery means next-day manufacture.
Your account is the place to follow order progress and dispatch updates. If you need help with the status of an order, send us the order number through the contact page.
Delivery area
We currently accept orders for UK mainland delivery addresses only. Non-mainland, overseas, and unsupported addresses may require manual review or may not be accepted through the online checkout.
Shipping charges
Shipping charges are calculated automatically based on the order weight and package dimensions. The delivery charge shown at checkout forms part of the order total.
Transit issues
If a package arrives damaged, incomplete, or appears to have been lost in transit, contact us promptly with your order number and a description. For damage, include photographs of the packaging and affected parts. Keep the packaging while the issue is being reviewed so we have the information needed to investigate.
Returns and custom work
Parts are made to your supplied design, so check the preview, dimensions, material, quantity and finish before paying. Our before-you-order guide explains those checks.
If a supplied part does not match the agreed order or specification, contact us with your order number, photographs and any relevant measurements. We will review the supplied part against the file and order details and discuss the appropriate next step with you. If you need to change or cancel an order, contact us as soon as possible; the stage of manufacture affects what can be changed.
A question about your delivery?
Have your order number and any relevant photographs ready.